PLEASE NOTE THE FOLLOWING BEFORE PLACING YOUR ORDER ON ULTROBOTS.COM:
ALL SALES ARE FINAL AT ULTROBOTS.COM.
ULTROBOTS WILL NOT MODIFY, REROUTE OR CANCEL AN ORDER ONCE PLACED.
ULTROBOTS MAY CANCEL/REFUND ORDERS AT ANYTIME DUE TO STOCK LIMITATIONS, QUALITY PROBLEMS, INACCURATE INFORMATION FROM CUSTOMER, FRAUD RISK ANALYSIS OR ANY OTHER REASON.
ULTROBOTS.COM DOES NOT GUARANTEE PRODUCT BOX / PACKAGING.
- DUE TO COVID, SHIPPING TIMES FROM CHiNA HAVE DOUBLED, AND ARE AVERAGING 15-30 DAYS. PLEASE PLAN ACCORDINGLY.
Thank you for shopping with Ultrobots! We hope that you enjoy your new purchase, and we are grateful for your business.
Many of our products are collectible and have certain conditions under which they must be returned in order to keep their value. We have developed what we believe is a fair return policy, as stated below. Please note that by purchasing goods from Ultrobots.com, you have agreed to the following terms.
Note: All International sales are final. Click here for all International shopping information.
DEFECTIVE TOY RETURN POLICY
All sales are final at Ultrobots.com. Many of the items we sell are collectible, made in limited runs and are often hand-painted or hand-assembled. Slight imperfections are typical with this kind of product and, in fact, often enhance the value. However, if your merchandise purchased on ultrobots.com has a significant defect right out of the box (e.g., the product is broken in half, has missing parts or missing accessories, etc.), please reach out to us immediately with photos, your name, your order number and details about the damage. We will evaluate the photos and make a decision. If the damage qualifies for an exchange, we'll be happy to exchange it for a non-damaged item if one is available. If a replacement is not available, we will offer an alternate item or full store credit for a future purchase. ALL OTHER TOY & PRODUCT SALES AT ULTROBOTS.COM ARE FINAL.
APPAREL EXCHANGE POLICY
All international apparel sales are final. If you are a USA customer and are not satisfied with the fit of your sized shirt/hoodie purchase and would like to exchange it for another size, contact email@example.com with your name, order number, item you would like to exchange and the size you would like to exchange it for. We will then see if we have the other size in stock. Customers exchanging items will be responsible for shipping costs both ways and must include tracking on their return. Should we accept your exchange request, the item will need to be returned in its original, unused condition (including all original packaging and tags) within FOURTEEN (14) DAYS of receipt to exchange it for a different size. Due to the limited availability of our apparel, exchanges will be handled on a case-by-case basis. An Ultrobots Customer Support Representative will normally respond within 2 business days with specific instructions. Please note that all apparel purchases on sale items are final.
This policy does not include non-sized items such as purses, clutches, bags, hats, shoes, watches, or jewelry. Sales are final on all other items.
DEFECTIVE APPAREL RETURN POLICY
Any piece of apparel suffering from a significant manufacturing defect may be exchanged within FOURTEEN (14) days of the date of purchase upon approval. "Defects" are significant permanent mistakes in the manufacturing process that vary significantly and impact wearability and do not include damage from normal wear and tear or negligent usage. Contact firstname.lastname@example.org with your name, order number, photos and describe the defects. Ultrobots will determine the validity of significant manufacturing defects and exchanges / returns will be decided on a case-by-case basis. This policy does not include items such as bags, hats, shoes, watches, or jewelry.
HOW TO MAKE AN APPROVED RETURN / EXCHANGE
For defective products purchased at Kidrobot.com, please contact Customer Service at email@example.com within FOURTEEN (14) days from the date of receipt and provide the order number, reason for return and a return e-mail address. An Ultrobots Customer Support Representative will evaluate your return request and contact you with a RETURN AUTHORIZATION NUMBER (RAN) if your return is accepted (see Apparel Returns, Defective apparel and Defective Toy Return policies above).
Follow the return instructions provided by our Customer Support Staff, use suitable packing materials (please send it back in a shipping box for safety!), and make sure to write your RAN on the outside of your box. Our Returns Department will refuse orders that are returned without a RAN. Once the return is received, you will be contacted via email. It's that simple.
Please note the following:
PROMOS: We are unable to honor sale and/or promotional pricing or promo codes once an order has been completed. In addition, we cannot honor sale / promotional pricing once a sale or promotion has ended. We do not allow stacked discounts. Promo / coupon codes exclude non-USA orders and are only valid on USA orders over $20.
Ultrtobots.com does not guarantee product packaging. While we do realize that the product packaging can be important for some collectors, the product packaging's purpose is to keep the art piece intact during the transfer from our warehouse to your home.
Ultrobots will only accept defective returns for items that are received in their original packaging. Accessories, plastic packaging, and anything else that came with the item must be included as well. If your return does not meet these conditions, you'll be charged a 15% or $15 re-stocking fee, whichever is greater, or have your defective merchandise returned to you. Items damaged due to customer abuse or negligence will not be accepted.
We understand that the box/packaging is art itself, however, Ultrobots will not exchange/return an item due to defective/damaged packaging.
Ultrobots reserves the right to change prices at any time. Purchase prices are final at the date of purchase.
For select pieces, Ultrobots might offer them available for Pre-Order. When the item is available for pre-order you have a window of time to place your order for the item with a future fulfillment time that will be longer than the normal time it takes to get your order delivered. On the item page you will see the estimated delivery window for the item. For example, a pre-order for an item might start in December but not ship from the Ultrobots warehouse until May.
Here is some additional info about Ultrobots pre-orders:
With pre-orders the inventory is not in the Ultrobots warehouse and might still be in production. Due to unforeseen issues with production an item might be delayed or cancelled. If the item is cancelled, Kidrobot will notify you via email and a refund will be issued.
As with all orders on Ultrobots.com, once a pre-order is placed on ultrobots.com it cannot be altered or cancelled by the customer. Please triple check your information and the item description before placing your order.
The delivery estimate for pre-orders is our best estimate of when the item will leave our warehouse and ship to you. It does not guarantee it will be
delivered during that window. It could be delivered before or after that time.
We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it cannot be canceled or modified in any way. All sales are final at Ultrobots.com.